Peace of Mind Policy
A lot of research has been invested into finding the highest quality products for the best value. Our manufacturers are all ISO certified for their high quality, low environmental impact and great levels of service. With that in mind we are able to offer a 3 month guarantee against any manufacturing defects and a 6 month Ecomumma guarantee. This guarantee does not exclude you from your rights as a consumer under the Australian Consumer Law. If you find any problems arise, please contact us and we will do everything to rectify it for you as quick as possible. Your satisfaction is the most important thing to us.
We also understand that each bub is different and unique! With that in mind, if you make a purchase and find it is not suitable for your needs, we will offer a full refund wihin 6 months of purchase, once the goods have been returned to us and as long as they have not been used. In the event of a change of mind, the customer is liable for postage to return the items.
If you do find any quality issue or wish to return your products for a change of mind, please reach out to us via the contact us page.